Terms And Conditions
These Terms and Conditions (“Terms”) outline the agreement between you (“you” or “your”) and Hatch End Minicabs (“we” or “us”) regarding Airport Transfer services. Booking a minicab with us signifies your acceptance of these Terms.
1. Definitions
Hatch End Minicabs (us/we):: The company providing Airport Transfers via Minicabs.
You/Your:: Any person, business, or company making a booking with us.
2. Booking
2.1 Journey Time: You are responsible for allocating enough travel time, especially for airport transfers with specific check-in deadlines. Hatch End Minicabs is not liable for delays caused by insufficient time allocation or your unpreparedness at pickup.
2.2 Vehicle Size: Choose a car that comfortably accommodates all passengers and luggage. We cannot guarantee the transport of excessive luggage. Children of any age count as one passenger.
2.3 Wheelchair Access: Indicate wheelchair access requirements at the time of booking.
3. Prices & Payment
3.1 Quotes: We provide quotes based on the information you provide. Prices exclude VAT unless otherwise stated. We reserve the right to adjust the quote for significant itinerary changes.
3.2 Waiting Time: Our quotes include a 45-minute airport waiting period and parking charges. Additional waiting incurs standard Hatch End Minicabs waiting fees. We strive to adjust our service based on flight delays, but are not obligated to do so.
3.3 Booking Confirmation: Upon accepting a quote, you will receive a confirmation for review. Please verify its accuracy. Failure to notify us of discrepancies may result in delays or additional costs.
3.4 Payment: We accept cash, credit cards, and debit cards for payment.
4. The Service
4.1 Passenger Behavior: You are responsible for the conduct of all passengers in the vehicle. We may charge cleaning costs for any soiling, damage, or negative impact caused by passengers.
4.2 Prohibitions: Eating, drinking, and smoking are not allowed in the car.
4.3 Child Restraints: All children must be secured in appropriate child restraints based on their age, weight, and height.
4.4 Passenger Limits: We cannot exceed the maximum passenger capacity allowed by licensing or insurance regulations.
5. Cancellations
5.1 Cancellation Notice: Contact us immediately to cancel a booking. Cancellations after vehicle dispatch incur a charge based on the driver’s travel time and distance to the pickup location.
5.2 Online Booking Cancellations: Cancellations before vehicle dispatch made through our online booking system may incur a charge on the original payment method.
6. Liability
6.1 Delays Beyond Control: While we strive for on-time arrivals, Hatch End Minicabs is not liable for losses due to delays beyond our control. We will not be held responsible for any losses incurred by you or your business under any circumstances.
6.2 Luggage: Your luggage is transported at your own risk.
6.3 Vehicle Breakdown: In case of a vehicle breakdown, we will endeavor to provide an alternative car to complete your journey as soon as possible.
6.4 Indemnification: You agree to hold Hatch End Minicabs harmless from any expenses, damages, costs, or losses arising from any action or omission by you or your party.
6.5 Exclusions: Neither party can exclude or limit liability for personal injury or death caused by negligence, fraudulent misrepresentation, or willful default. This also applies to any matter deemed unenforceable by applicable law.
7. Termination
7.1 Right to Terminate: We reserve the right to terminate or refuse a booking with immediate effect if a passenger’s behavior (abuse, violence, or damage) puts the vehicle or driver at risk. No refunds will be provided for terminated journeys.
8. Miscellaneous
8.1 Subcontracting: Hatch End Minicabs may subcontract its obligations under this agreement. You cannot assign, delegate, or transfer any rights or obligations under this agreement.
8.2 Changes to Terms: We may update these Terms at any time by posting changes on this page. Please review them regularly to stay informed. Existing bookings will be subject to the rates applicable at the time of booking.
8.3 Data Protection: We store, use, and process information in accordance with the Data Protection Act of 1998.
8.4 Entire Agreement: This agreement constitutes the entire agreement between Hatch End Minicabs and you.
8.5 Third-Party Rights: These Terms do not confer any benefit on a third party. No third party has the right to enforce any provision of this agreement unless such agreement is in writing.
9. Disputes
Any dispute or claim arising from or related to these Terms or the services provided must be made in writing within 30 days of the booking pickup date. Hatch End Minicabs is not obligated to entertain claims or disputes submitted after this timeframe.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms or our services, please contact us: info@cheaphatchendcabs.co.uk